JC Dance Co may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of a product: Due to an issue with the mail or courier service, you do not receive a delivery of a physical product such as gift cards. Depending on the price of the product, jcdanceco.ca may require you to first show proof that you have submitted a report to the mail service or courier company describing the missing item;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check the samples shown (images, screen shots, etc) of each type of product offered before making a purchase.
Unused dance lessons: A request based on this reason is addressed on a case-by-case basis and is subject to our approval. Please note that failure to notify JC Dance Co at least 48 hours before a scheduled appointment forfeits the lesson fee.